Quality First Education

Policies

Terms and Conditions

By enrolling in Quality First Education courses or purchasing digital resources, you agree to the following terms.

These terms explain how bookings, attendance, digital resources, and service updates are managed at Quality First Education.

They are intended to give families clear expectations before any purchase is made, so that practical arrangements are understood from the outset.

Our courses are delivered online and spaces are kept limited so that teaching remains focused, purposeful, and responsive.

All courses are delivered online.
Places are limited and allocated on a first-come basis.
Enrolment is confirmed once payment is received.
Session details, materials, and updates are shared through the relevant family dashboard area where applicable.

Consistent attendance helps children benefit fully from the structure and progression of a course.

Parents are responsible for ensuring children attend sessions on time.
Missed sessions are not guaranteed to be rescheduled.
Where a session is missed, course progression continues in line with the wider group or published module structure.

All teachers are qualified teachers, and safeguarding checks, including DBS checks where required, are completed before teaching begins.

Refund arrangements are designed to be clear and fair while recognising the preparation and limited spaces attached to live teaching.

Courses are non-refundable once they have started.
If cancellation is requested before a course begins, this will be reviewed on a case-by-case basis.

Digital resources are designed for use within the purchasing family home and are protected accordingly.

A calm and respectful learning environment helps all children learn well.

Quality First Education reserves the right to adjust schedules, update course content, and make improvements where necessary.

Where changes affect active families directly, reasonable efforts will be made to communicate them clearly and in good time.