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Policies

Privacy Policy

Quality First Education is committed to protecting your personal data.

Overview

We collect and use information only where it helps us deliver educational services, manage bookings, and support families clearly and responsibly.

We aim to keep data handling proportionate, secure, and limited to what is genuinely needed to support the learning experience.

What we collect

The information we collect will vary depending on the services you use, but may include the following:

  • Parent name and contact details
  • Child’s name and learning information
  • Account and login details
  • Purchase history

How we use your data

Your information is used only to support the practical running of courses, resources, communication, and account management.

  • To deliver educational services
  • To manage bookings and payments
  • To provide support and communication

Data protection

We take data security seriously and limit access to those who need it for legitimate educational or administrative purposes.

  • Your data is stored securely.
  • We do not sell your personal data.
  • Access is restricted to authorised personnel only.

Optional analytics and cookies

Quality First Education uses optional Google Analytics only when you choose to accept analytics. It helps us understand which pages, courses and resources are useful so we can improve the website.

Google Analytics does not load before acceptance. Your analytics preference is stored in this browser as either accepted or rejected, and you can change or withdraw that choice at any time. Essential account, booking and payment features remain available if you reject analytics.

  • Analytics is optional and is off until accepted.
  • QFE analytics events do not include email addresses, child names, messages, verification links or callback URLs.
  • Withdrawing consent stops future analytics and removes accessible Google Analytics cookies from this browser.

Children’s data

Children’s data is handled with extra care and used only for educational purposes.

Where learning notes or developmental information are recorded, this is done to help provide appropriate support and continuity for the child.

Your rights

Families may contact us if they would like to understand, review, or update the information held about them.

  • Request access to your data
  • Request correction of information
  • Request deletion of your account