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FAQ
Practical information about choosing phonics support, live programmes, the one-to-one assessment, digital workbooks, booking and access.
Browse the published answers below to understand how QFE works and choose an appropriate next step for your child. If your question is not covered, contact QFE for individual guidance before booking.
If you are unsure whether your child needs Phase 2, 3, 4 or 5, the £25 one-to-one phonics assessment is the clearest starting point. It explores your child's current phonics knowledge so you can make a more informed programme choice.
Each live phonics lesson is 25 minutes. The focused lesson length supports a clear teaching sequence while keeping the online session manageable for young learners.
The £25 Phonics Assessment is a 30-minute, one-to-one online appointment focused on your child's current phonics knowledge. It is intended for families who need help identifying an appropriate phase or next step before choosing a live programme.
A standalone digital workbook purchased through QFE appears in My resources in the parent dashboard once payment is confirmed. Sign in using the account used for the purchase to access your workbook securely.
More than 48 hours before the scheduled programme start, cancellation and refund requests are considered under QFE's pre-start cancellation and refund policy. From exactly 48 hours before the programme starts, cancellations and refunds are not available and the included digital workbook becomes accessible, subject always to applicable statutory rights.
Sign in to the parent dashboard and open My resources for independently purchased digital workbooks. Resources included with a live programme are shown with the matching enrolment, including their availability date when a timed release applies.